If You Break Your Phone Will At&T Replace It
Accidents happen, and sometimes, smartphones don’t survive the fall. If you’re an AT&T customer, you may be wondering if the company will replace your broken phone. The answer isn’t a simple yes or no, so let’s dive into the details.
AT&T Device Protection Plans
If you’re an AT&T customer, you have the option to purchase a device protection plan. These plans cover accidental damage, loss, or theft of your phone. There are two types of device protection plans offered by AT&T: AT&T Mobile Insurance and AT&T Mobile Protection Pack.
AT&T Mobile Insurance covers accidental damage, loss, or theft of your phone. With this plan, you can file a claim and receive a replacement device within 24 hours. The cost of the plan varies depending on your device and location, but it typically ranges from $7.99 to $12.99 per month.
AT&T Mobile Protection Pack includes all the benefits of AT&T Mobile Insurance, as well as additional features like technical support and data backup. This plan costs $11.99 per month for one line or $34.99 per month for up to 10 lines.
If you have a device protection plan with AT&T and your phone is accidentally damaged, lost, or stolen, you can file a claim online or over the phone. Once your claim is approved, AT&T will send you a replacement device. You will be responsible for paying a deductible, which ranges from $29 to $299 depending on your device and the nature of the damage.
AT&T Next Up
If you don’t have a device protection plan with AT&T, you may still have an option to get a replacement phone. AT&T Next Up is a program that allows you to upgrade to a new phone every year. When you enroll in AT&T Next Up, you agree to pay an additional $5 per month on top of your regular phone payment.
If you break your phone and don’t have a device protection plan, you can use AT&T Next Up to get a replacement device. However, there are a few things to keep in mind. First, you will need to pay off the remaining balance on your current phone before you can upgrade. Second, you will need to trade in your broken phone to get the replacement device.
AT&T Warranty
Finally, it’s worth noting that every phone sold by AT&T comes with a manufacturer’s warranty. This warranty covers defects in materials and workmanship for a certain period of time (usually one year). If your phone is experiencing issues due to a defect, you may be able to get it repaired or replaced for free.
However, it’s important to note that the manufacturer’s warranty does not cover accidental damage or normal wear and tear. If your phone is broken due to a drop or other accident, you will need to use one of the options outlined above to get a replacement device.
Conclusion
If you break your phone, there are a few options available to you as an AT&T customer. If you have a device protection plan, you can file a claim and receive a replacement device for a deductible. If you don’t have a device protection plan, you can enroll in AT&T Next Up and upgrade to a new phone, but you will need to pay off your current phone and trade it in. Finally, every phone sold by AT&T comes with a manufacturer’s warranty, but this warranty does not cover accidental damage.